Asked by Nasirah on May 29, 2018
Answered by Stephanie, Hiring Expert at AT&T Inc., on June 24, 2018
Wow! You are casting a wide net! It is time to do some information interviewing. That may require a little temporary extroversion on your part. Talk to people - parents, neighbors, friends, professors about what your goals are and that you would like to have in informal information interview with people in the roles and working at the companies you are interested in. This is an opportunity to talk with people who know what its like to work in those industries, but more than that, they can talk about the skills they have that make them great at it and the reason they love it.
If I could go back and start my career over, I would ask more people just that...Why do you love what you do? You will likely work for a long time, it doesn't have to be amazing every day, but a solid dose of "I like this!" or "I'm happy here!" will go a long, long way towards making a future you want.
Best of luck!
Answered by Eddie, Hiring Expert at Quest Diagnostics, on July 9, 2018
As a customer service recruiter, I can say that you don't have to be extroverted person (in my opinion) to be great at customer service. I believe it's more important to be able to relate and empathize with the customer. Not every customer service position calls for high energy. In fact, some of my wife's favorite customer service reps are the ones whose energy match her introverted energy.
Customer service, as a matter of fact, can be a great introduction to PR, HR, and marketing roles. Think about it, businesses don't survive without customers. As a customer service rep, you get to be on the front line to understand what customers want and need. By the way, I didn't major in marketing but I was once a PR/marketing director. I found was PR and marketing tend to have a symbiotic relationship, so don't give up marketing as a career!
As for the avenues you're considering, think about what you truly want to do. It's great that you're interested in several areas. With that being said, put a laser focus on the field that really gets you talking all day and all night! That doesn't mean forget everything else, by the way. Think of going for that one field you love the most as the beginning of a career ripple effect. By mastering that area, you build skills that can work in a diverse set of roles and industries. I'm excited for you! Best of luck!