Asked by Saint San on December 24, 2015
Answered by Marisella, Hiring Expert at American Express, on January 4, 2016
It really depends on their overall process. There are so many factors in the waiting period that could be happening. They might have other interviews they are still completing, they might need to gather all the necessary approvals before extending an offer, or maybe their hiring manager has been out of the office and hasn't had a chance to make a final decision yet. I would defiantly follow-up one more time and just ask for a timeline of when they will have final answer to you. Even if they have decided to pass on you as a candidate, they should at least still notify you within a reasonable amount of time. Hope this helps!
Answered by Lori, Hiring Expert at Cigna, on January 7, 2016
When you are going through the interview process, it can sometimes be frustrating when you are in the "waiting" bucket. This is the time when you have gone through the actual interviews and are patiently waiting to hear back with a status update. One day can sometimes feel like 2 weeks. Every company has a different process for how they handle their timeline for making an offer. Timing can also depend on factors that are out of your control. I can tell you that the goal at Cigna is to move the process along as quickly as possible to make it a positive experience for a candidate. There are things that pop up that can create bumps in the road such as last minute candidate referrals to interview or personal issues that a hiring manager might be going through, or even a budget or location change. I recommend reaching out to your contact and in reiterating your interest, ask for a status update, and when you can expect to have an answer. If they have decided not to move forward with your candidacy, they should still contact you and let you know. Good luck!
Answered by Steve, Hiring Expert at Caterpillar Inc., on January 8, 2016
It is understandable to be frustrated in this situation, but be patient and be persistent. It often happens that a hiring manager has other priorities thrust upon them and filling their open positions becomes secondary. In this case, be diligent, but not overwhelming in your follow-up. Vary the ways in which you follow-up with them. Reach out via e-mail first. If you do not get a response, reach back out after a couple a weeks by phone. Always be polite and understanding in your inquiries (i.e. "I know that you are very busy, but I am excited about this opportunity, so I just wanted to follow-up to see where you stand."). Always make it clear that you have a high level of interest in the company and the position. Also, refer back to the company's careers site. Many sites give the candidate the ability to see, at a high level, their status in the process. Most hiring managers start out with the intention of filling their positions quickly, but other factors sometimes make this difficult. Keep following up in a professional manner and you will receive closure to the situation soon.