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Asked by Kira on November 16, 2015

What questions can you ask during an interview to determine employee satisfaction? This question is geared towards smaller companies that have little or no information on sites like Glassdoor.

Answered by Charlene, Hiring Expert at Gap Inc., on November 18, 2015

This is such an important question. Some companies do employee satisfaction surveys and you can ask if they conduct that and if so, how often and what are the things on the survey that employees rate the highest and what are some of the things they are working on as a company.  The other thing to consider is company culture, this is important to job satisfaction and one way is to ask the interviewer to describe their company culture.  Another thing is asking the interviewer what are the things they enjoy most about working for XYZ and what are some of the challenges they face at XYZ.  This may give you some glimpse into their satisfaction, however it is difficult for them to answer for all company employees and what they find challenging you may think sounds perfect for you.  Another way to address this is subject is to ask about the turnover, either in the position that you are interviewing for or as a company in general.  This will let you know whether employees are staying at the company or if they are leaving to work elsewhere.  One other option is to ask if you can speak with someone that is currently performing the position you are interviewing for and seek out their opinion about what they love and what they find challenging.  This is such an important aspect of finding the perfect job for you and you are definitely on the right track!

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Answered by Ashley, Hiring Expert at Cardinal Health, on November 18, 2015

This is such an important factor when considering a company. First and foremast, I would be cautious of reviews you read on Glassdoor. Keep in mind that employees are more likely to post negative experiences than positive experiences so the website isn't a true glimpse into a company. During an interview, I would always ask what the company culture is like. If you are interviewing with multiple employees, feel free to ask this to everyone and see if you receive different answers or if the messaging is consistent. If the position you are interviewing for is to backfill someone else, ask why the position is currently open. You can also ask your interviewer where they see their career progressing with the company. Or, ask what career paths are common for employee's in the role you are interviewing for. These questions will all help you to gauge how long employee's stay with the company or if they even think of staying long term.

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Answered by Torrence, Hiring Expert at ADP, on March 10, 2016

Great question! Employee satisfaction is vital to a productive work environment and overall personal well-being. I am delighted to see that most companies understand this and seek to find creative ways to gauge and increase employee satisfaction. Keeping this in mind – it may be a bit crass to directly ask, “are people happy here?” during your interview. You can, however, ask peripheral questions that may speak to what makes a workforce happy in general. Many companies understand that employee engagement ranks high on their priority list when it comes to employment satisfaction, why not ask questions surrounding that? I have listed a few examples below:

  • Can you tell me what types of business resource groups (e.g. LGBT Alliance, Women In Leadership, Working Moms Group, etc.) are available at this company?
  • Are there tools readily available for associate career growth and development?
  • How often can associated expect feedback from their managers on their job performance?

These questions should extract some information on the type of culture that is present with any given employer and allow you to make a more informed decision on how happy associates are within that culture. Hope that helps!

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Answered by Lori, Hiring Expert at Cigna, on March 10, 2016

This is such an important question for candidates to get the answer to. If you are going to be working at a company for the bulk of your day, you want to make sure you enjoy your time! This question shows that you understand the importance of interviewing the company as much as they are interviewing you. The way that you go about finding out about what employees think about their company is to basically ask them directly. You can do that by asking, "What attracted you to come to "company name"? If they've been there awhile, follow the question up with, "Wow, that's great that you've been here so long, what has kept you here?". You can also ask the person who may be in the role your interviewing for what they like best about their role and what they think is the most frustrating part of their day. Often times, interviewers aren't always asked questions, and they are actually more than happy to share their thoughts and experiences with you. You will get a lot more information by listening to their responses and then possibly probing further if you get a sense that they are comfortable with the questions. If you see that they are not offering you much in terms of their responses, they probably do not want to answer and that could be a red flag for you, depending on the type of company culture you are looking for. Good luck!
 

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Answered by Ashley, Hiring Expert at The Hershey Company, on March 10, 2016

Great question to ask during the interview process! Company culture and employee satisfaction is important when selecting a company to work for. A few questions you could ask during the interview process are:

• What’s the company’s culture like?
• How long have you been with the company and what do you enjoy most about the company?
• What are some things you would change?
• What’s are some ways you invest in your employees?

These are all great questions to ask during the interview process and hopefully will give you more insight into the company and if it’s a great fit for you!

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Answered by Chassidy, Hiring Expert at Avery Dennison Corporation, on March 12, 2016

Many companies do annual or semi-annual employee surveys. You could ask them if they conduct such surveys and then ask about the areas where the employees report being the most satisfied, as well as the least.  Then you could follow up with how the company approaches sustaining the positive aspects of the culture as well as focuses on improvement in other areas.

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Answered by Traci, Hiring Expert at Accenture, on April 1, 2016

Questions that seek to determine employee satisfaction are hugely important and can really help you to conclude if you would be happy and successful in a new role. One of the easiest ways to gauge employee satisfaction is to simply ask, “What do you like most about working here?”. There is no need to mask questions of this nature. Employers are aware that not everyone is a “fit” for a specific role, or even the company at large, and appreciate the candidate doing their part to figure out if they would be satisfied. Other questions to ask include, “You mentioned you have been here for X number of years, what about your role (or substitute, what about the company culture, what about the benefits, etc.) keeps you here?” “Do you feel like your work is valued, and if you have any examples, in what way?”

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